2025 RESEARCH REPORT

 

Smart credit union lending for inclusive growth

 

Dealership salesperson shaking the hand of a customer of newly purchased pre owned vehicle

 

 

Growth, access, and risk are no longer separate conversations. Connect the dots with this comprehensive market research report from Origence. Discover how credit unions can align indirect lending, AI-driven decisioning, and operational efficiency to better support younger members and underserved communities.

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What you'll learn:

 

  • How CUSO alignment and dealer relationships reduce friction across the lending journey.

  • How technology compresses time to decision and funding while improving pull-through.

  • How AI expands approvals in underserved and next-gen segments—without increasing risk—through strong governance.

  • Regional insights including Florida, Georgia, Alabama, Tennessee, and Mississippi.

  • Next steps for implementing your credit union’s action plan.

BY THE NUMBERS

 

Where do auto lending decisions really begin?

53%+

of all auto lending happens at the dealership.

90%

of shoppers prefer to start the car-buying process online.

38%

 of Gen Z auto buyers are open to buying entirely online.

AT A GLANCE

 

Serving the next generation of credit union members

 

The Southeast is buzzing with opportunity for credit unions. Younger consumers are entering the market, dealer networks are thriving, and growing communities need access to affordable credit. As more consumers begin their financial journeys at the dealership and online, indirect auto lending has emerged as a powerful way to connect with next-generation members at the moment they need financing most.

Strategies for success: Membership growth through indirect lending

 

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Expand dealer reach to connect with members at the point of sale.

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Streamline lending experiences that meet digital expectations.

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Leverage policy-controlled AI for smarter, responsible underwriting.

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Collaborate through CUSOs to scale efficiently and share best practices.

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Strengthen governance and risk oversight while innovating responsibly.

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Build lasting member relationships beyond a single transaction.

Your guide to sustainable

member growth

 

Drawing on regional and state-level insights, this report provides a practical roadmap for piloting, governing, and scaling indirect lending strategies across the Southeast. Explore innovative ways credit unions can responsibly expand access, compete effectively in high-growth markets, and build lasting relationships that extend well beyond a single transaction.

 


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